Refund policy
At UTYAREPAIR, we take pride in delivering high-quality automotive electronics restoration and programming. Because our core business involves providing custom labor, component-level micro-soldering, and vehicle-specific programming on your original parts, our return policy differs from standard retail stores.
Defective Returns and Warranty Claims We accept returns exclusively for items or services that are defective. If your instrument cluster, ECM/BCM, or amplifier fails to operate correctly after our repair service due to a defect in our workmanship or the components we provided, you are covered under our warranty.
Please inspect your module immediately upon receipt and installation. If you experience an issue, contact us right away at utyabusiness@gmail.com so we can evaluate the problem and make it right.
How to Initiate a Warranty Return
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Contact us at utyabusiness@gmail.com with your order number and a description of the defect.
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If your warranty claim is accepted, we will provide instructions on how to package and send your module back to us.
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Do not send items back without first requesting authorization, as they will not be accepted.
Approved warranty returns must be sent to: UTYAREPAIR 13 Grand Canyon Cir Oakley, CA 94561
Non-Returnable Items and Services Because our services are customized to your specific vehicle's VIN and equipment, we cannot accept returns, offer refunds, or accept chargebacks for the following:
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Labor that has already been performed.
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Modules that have been installed and functioned correctly but were later damaged by outside factors (such as water damage, electrical shorts in the vehicle wiring, or unauthorized tampering).
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Units where the UTYAREPAIR warranty/tamper seal has been broken or removed.
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Modules sent to us that are deemed irreparably damaged (in these cases, a refund for the repair service will be issued, minus return shipping costs and diagnostic fees).
Exchanges Because we repair and program your vehicle's original, specific module, we do not accept exchanges.
Refund Processing If a refund is approved (e.g., your module is unrepairable), we will notify you and automatically issue the refund to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at utyabusiness@gmail.com.